A WordPress live chat plugin is a tool that adds a chat feature to your website. It lets you talk to visitors in real time. You can answer their questions, help them with problems, or guide them to buy something. These plugins work by adding a small chat window to your site, where visitors can type messages and get quick replies.
They help you connect with customers right when they need you. Some plugins let you see what visitors are doing on your site, like which pages they visit. Others can send automatic messages or use chatbots to answer common questions.
This makes it easier to help people without needing to be online all the time. It can also help you sell more by answering questions before someone leaves your site. Now, I will help you know about the best WordPress live chat plugins available online, including their key features.
Best WordPress Live Chat Plugins
WordPress live chat plugins come in many types, each with unique features. Some focus on free and simple solutions, while others offer advanced tools like chatbots or CRM integration.
1. LiveChat
LiveChat is a plugin that lets you add a chat window to your WordPress site for real-time customer support. It’s designed for businesses that want to help visitors quickly, especially online stores. You can customize the chat window to match your website’s look.
It also connects with many tools like CRMs and email platforms to keep all your customer information in one place. This plugin is useful for businesses that need detailed customer data and analytics. It lets you track visitor behavior, like what pages they visit, and send targeted messages to engage them.
For example, you can send a message to someone looking at your pricing page. LiveChat is ideal for teams that want to manage chats efficiently and turn conversations into sales or support tickets.
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Key features of LiveChat
- Customizable chat widget to match your website’s design
- Real-time visitor tracking to see what pages users browse
- Targeted messages based on user behavior, like visiting a checkout page
- Integrates with CRMs like HubSpot and Salesforce
- Quick reply shortcuts to answer common questions fast
- Chat history to review past conversations with customers
- Multi-site support to use on multiple WordPress sites
- Helpdesk integration to turn chats into support tickets
- Message sneak peek to see what customers type before they send
- Mobile app for managing chats on the go
2. Tawk.to
Tawk.to is a free live chat plugin that lets you talk to website visitors without any cost. It’s easy to set up and works on all devices, like phones and computers. You can add multiple agents to handle chats, and it supports real-time monitoring of visitors.
What makes Tawk.to unique is its completely free model with no limits on agents or chats. It’s great for small businesses or bloggers who want a simple way to connect with visitors. You can customize the chat widget to fit your site’s style. However, if you want to remove Tawk.to’s branding, you’ll need to pay a small fee.
- Completely free with no limits on agents or chats
- Real-time visitor monitoring to track user behavior
- Customizable chat widget to match your site’s look
- Supports multiple languages for international visitors
- Mobile apps for Android and iOS to chat on the go
- File sharing to send documents or images during chats
- Ticketing system for handling offline messages
- Group chats involve multiple agents in one conversation
- Works on all modern browsers for wide compatibility
3. Tidio
Tidio is a live chat plugin that combines real-time chat with chatbot automation. It’s easy to install and works on any device, including mobile phones. You can manage chats, emails, and social media messages from one dashboard. Tidio is mainly designed for small to medium businesses.
The unique value of Tidio is its AI-powered chatbot, Lyro, which can answer common questions automatically. This saves time for your team and keeps customers happy even when you’re offline. It also connects with tools like WooCommerce and Mailchimp to help with sales and marketing.
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Key features of Tidio
- AI-powered chatbot to answer FAQs automatically
- Drag-and-drop chatbot builder for easy setup
- Multi-channel support for email, Messenger, and Instagram
- Visitor tracking to see what pages users visit
- Customizable chat widget to match your brand
- Integrates with CRMs like HubSpot and email tools like Mailchimp
- Mobile app for managing chats anywhere
- Offline messages sent to your inbox for follow-up
- Real-time typing preview to see what customers type
4. JivoChat
JivoChat is a plugin that combines live chat, phone calls, email, and social media messaging into one platform. It’s built for businesses that want to talk to customers through many channels, like WhatsApp or Facebook Messenger. You can customize the chat widget to fit your brand and use it on any device. It also has a built-in CRM to manage customer information.
This plugin is especially useful for e-commerce businesses that need to recover abandoned carts or engage international customers. It offers real-time visitor tracking and smart triggers to start chats based on user actions, like visiting a product page. JivoChat’s multi-channel support makes it easy to manage all customer messages in one place, which is great for busy teams.
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Key features of JivoChat
- Multi-channel support for live chat, email, phone, and social media
- Built-in CRM to manage customer data
- Real-time visitor tracking to monitor user actions
- Smart triggers to start chats based on behavior
- Customizable chat widget to match your site’s design
- Callback feature to offer phone calls to visitors
- Multi-agent chats involve multiple team members
- Offline messages stored for later follow-up
- Supports multiple languages for global reach
- Mobile and desktop apps for flexible chat management
5. HubSpot
HubSpot is a plugin that offers live chat as part of its free CRM suite. It lets you add a chat widget to your WordPress site to talk to visitors in real time. The plugin is easy to set up and works well with other HubSpot tools, like email marketing and analytics. It’s designed for businesses that want to manage customer relationships in one place.
HubSpot’s unique value is its seamless integration with its CRM, which automatically saves chat conversations and visitor details. This helps you track leads and follow up later. The plugin also supports chatbots to handle simple questions when your team is offline.
Key features of HubSpot
- Integrates with HubSpot CRM to track customer interactions.
- Automated chatbots to answer questions when offline.
- Customizable chat widget to fit your website’s look.
- Visitor tracking to see user behavior and page visits.
- Unlimited chats and users in the free plan.
- Connects with email marketing tools like Mailchimp.
- Lead capture through chat forms for offline messages.
- Analytics dashboard to measure chat performance.
- Works with Slack for team communication.
6. Social Chat
Social Chat, also known as Social Chat, is a plugin that lets visitors contact you through messaging apps like WhatsApp, Telegram, or Facebook Messenger. Instead of a traditional chat window, it adds a floating widget with icons for different platforms. It’s simple to set up and works well for businesses with a strong social media presence.
You can direct visitors to their preferred messaging app to continue the conversation. It focuses on social media channels rather than a standard chat window, making it easy for customers to reach you where they’re already active. It’s a good fit for sites that don’t need complex chat features but want quick, personal communication.
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Key features of Social Chat
- Connects to WhatsApp, Telegram, Facebook Messenger, and more.
- Floating chat widget with customizable icons.
- Directs visitors to their preferred messaging app.
- Supports multiple agents for different platforms.
- Works with WooCommerce for e-commerce support.
- Customizable widget colors and styles.
- Offline message forms for unavailable agents.
- Easy setup with no coding needed.
7. Chaty
Chaty is a plugin that adds a floating chat widget to your WordPress site, connecting visitors to messaging apps like WhatsApp, Telegram, or email. It’s designed for businesses that want to offer multiple contact options in one place. You can customize the widget’s look and choose which platforms to include.
Chaty’s unique value is its focus on multi-channel communication without needing a full live chat system. It’s great for small businesses or blogs that want to stay reachable through social media or phone. The free plan supports up to 500 visitors per month, making it a budget-friendly option.
Key features of Chaty
- Supports WhatsApp, Telegram, Facebook Messenger, SMS, and more
- Customizable floating widget to match your site’s design
- Multi-channel contact options in one widget
- Works with WooCommerce for e-commerce sites
- Offline message forms for when you’re unavailable
- Supports animations to attract visitor attention
- Easy setup with no coding required
- Ticketing system to manage customer inquiries
8. Crisp
Crisp is a live chat plugin that combines real-time chat with a shared inbox and chatbot features. It’s designed to help businesses manage customer conversations in one place. You can install it easily on your WordPress site and customize the chat widget. It also connects with tools like Zapier for extra functionality.
Crisp stands out with its shared inbox, which lets multiple agents work together on chats, emails, and social media messages. It’s useful for teams that need to collaborate or businesses that want to automate simple tasks with chatbots. The plugin also offers co-browsing, where you can see a customer’s screen to help them better.
Key features of Crisp
- Shared inbox for team collaboration on chats and emails
- Chatbot automation to handle common questions
- Co-browsing to see and assist with a customer’s screen
- Customizable chat widget to match your brand
- Integrates with over 2,000 apps via Zapier
- Real-time visitor tracking to monitor user actions
- Mobile app for managing chats on the go
- Supports multiple languages for global use
- Detailed analytics to track chat performance
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9. Chaport
Chaport is a live chat plugin that focuses on simple communication with customers. It adds a chat widget to your WordPress site, letting you talk to visitors in real time. The plugin is easy to set up and works across multiple platforms, like Facebook and Telegram.
It also supports chatbots to answer questions when you’re not online. It focuses on creating a store-like experience online, where customers can ask questions and get help instantly. It’s great for businesses that want to improve customer satisfaction with minimal effort. Chaport is ideal for small to medium businesses that want an easy-to-use chat solution.
Key features of Chaport
- Chatbot support to answer questions automatically.
- Typing insights to see what customers type in real time.
- Multi-channel support for Facebook, Telegram, and more.
- Customizable chat widget to fit your site’s style.
- File sharing to send or receive documents during chats.
- Auto-invitations to start chats based on visitor behavior.
- Detailed reports to analyze chat performance.
- Integrates with over 2,000 apps via Zapier.
- Offline messages are stored for later follow-up.
10. Smartsupp
Smartsupp is a live chat plugin that combines chat, chatbots, and visitor behavior tracking. It’s designed for businesses that want to understand how customers use their site. You can add a chat widget to your WordPress site and customize it to match your brand. It also supports multiple languages, making it good for global businesses.
The unique value of Smartsupp is its session recording feature, which lets you see how visitors move through your site. This helps you improve your website’s design and increase sales. The plugin’s AI-powered chatbots can handle simple questions, saving time for your team.
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Key features of Smartsupp
- Session recording to analyze visitor behavior
- AI-powered chatbots to answer common questions
- Customizable chat widget to match your brand
- Supports multiple languages for international customers
- Integrates with WooCommerce and Facebook Messenger
- Real-time visitor tracking to monitor user actions
- Mobile app for managing chats on the go
- Proactive messaging to engage visitors with offers
- Detailed analytics to track chat and sales performance
Conclusion
Choosing the right WordPress live chat plugin depends on your website’s needs, but using it well can make a big difference. Best practices include customizing the chat widget to match your brand’s look, so it feels like part of your site. Set up chatbots or automatic messages to handle common questions when you’re offline.
Always respond quickly to build trust, and use visitor-tracking features to understand what customers want. Connecting the plugin to your CRM or email tools can help you follow up with leads and keep customer data organized. To get the most out of your live chat plugin, train your team to use it effectively.
Make sure they know how to use features like quick replies or chat transfers to save time. Test the plugin’s performance to ensure it doesn’t slow down your site. Check analytics regularly to see how chats improve customer satisfaction or sales.
By following these steps, a live chat plugin can help you connect with visitors, solve their problems, and grow your business.
